Terms & Conditions

Last updated: August 22, 2026

These Terms & Conditions apply to purchases made through the ENEFSY online store.

The seller and contractual partner is:

ENEFSY
Sandgrubenstraße 5a
47574 Goch
Germany
Email: info@enefsy.com

VAT ID: DE463803426

For the purposes of these Terms, “ENEFSY”, “we”, “us” and “our” refer to the seller identified above.

Nothing in these Terms limits any mandatory rights that consumers have under applicable law.

1. Scope

These Terms apply to all orders placed through the ENEFSY online store.

Our products are personalised and made to order according to specifications provided or selected by the customer.

Depending on the product, personalisation may include NFC programming, individual URLs, QR codes, logos, names, text, colours, designs and other customer-selected specifications.

2. Orders and Conclusion of Contract

The presentation of products in our online store does not constitute a legally binding offer but an invitation to place an order.

By completing the checkout and submitting an order, you make a binding offer to purchase the selected products.

After submitting your order, you will receive an electronic confirmation that we have received it.

The purchase contract is concluded when we accept your order, for example by sending an order confirmation, confirming shipment, or otherwise expressly accepting the order.

We reserve the right to reject an order where there is a legitimate reason to do so, including where we are unable to manufacture the requested product, payment cannot be processed, the information required for personalisation is incomplete, or the requested content violates applicable law or third-party rights.

If we reject an order after payment has already been made, the relevant payment will be refunded.

3. Personalised and Made-to-Order Products

All ENEFSY products are personalised and made specifically according to the customer’s individual specifications.

Customers are responsible for carefully checking all information submitted for personalisation before placing an order.

This may include:

• URLs and links for NFC programming;
• QR-code destinations;
• names and text;
• logos and graphics;
• colours and design choices;
• social-media profiles;
• website addresses; and
• any other information submitted for personalisation.

The customer is responsible for ensuring that the information supplied is complete and correct.

If you discover an error after placing your order, please contact us immediately at info@enefsy.com.

We will make reasonable efforts to accommodate changes where possible. However, once production or personalisation has started, changes may no longer be possible.

4. Customer-Provided Content and Third-Party Rights

By submitting logos, graphics, photographs, text, URLs, trademarks, names or other content to ENEFSY for the purpose of personalising a product, you confirm that you have the necessary rights or permissions to use that content for the requested purpose.

You must not submit content that is unlawful or infringes intellectual property, trademark, copyright, privacy or other rights of third parties.

You grant ENEFSY the limited right to use the submitted content solely to the extent necessary to manufacture and fulfil your order.

We reserve the right to refuse an order containing content that we reasonably believe is unlawful or infringes third-party rights.

5. NFC Functionality and Customer-Provided Links

Where a product contains an NFC tag, we program the NFC functionality according to the information provided with the order.

The customer is responsible for providing the correct destination URL or other information required for programming.

NFC functionality may depend on the receiving device, its settings, operating system, NFC capabilities and other technical factors outside our control.

We are not responsible for the availability, content, operation or subsequent modification of third-party websites, social-media platforms, profiles or other external destinations linked through an NFC tag or QR code.

This does not affect your statutory rights where the ENEFSY product itself is defective or has not been programmed according to the agreed order specifications.

6. Prices and VAT

All prices displayed to consumers in our online store include applicable VAT where required by law, unless expressly stated otherwise.

Shipping costs and any other applicable charges are displayed separately during checkout before the order is submitted.

For cross-border orders, the applicable VAT treatment may depend on the customer’s location, tax status and applicable tax law.

7. Payment

Available payment methods are displayed during checkout.

Payment processing may be provided by Shopify Payments or other payment service providers offered through our store.

The customer is responsible for providing accurate and complete billing and payment information.

8. Production Times

Because all ENEFSY products are individually made and personalised, production is required before shipment.

Any production or processing times displayed in the store are estimates unless expressly stated otherwise.

Production time is separate from the shipping or carrier transit time.

If an exceptional circumstance is likely to cause a significant delay, we will contact you where reasonably possible.

9. Shipping and Delivery

Available shipping methods, shipping costs and estimated delivery times are displayed during checkout.

Delivery times provided by ENEFSY or a shipping carrier are estimates unless expressly agreed otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control. However, nothing in this section limits mandatory consumer rights regarding delivery.

For consumer purchases, the risk of accidental loss or damage remains with ENEFSY until the goods are delivered to the consumer or a third party designated by the consumer, except where applicable law provides otherwise.

Customers are responsible for providing a complete and accurate delivery address.

10. Shipping Damage

Please inspect your order promptly after delivery.

Visible damage to the product or shipping packaging should be reported to us within 24 hours of delivery at info@enefsy.com.

When reporting shipping damage, please provide your order number, a description of the issue and clear photographs of the product and shipping packaging where applicable.

Please retain the original packaging until the matter has been resolved.

The request to report visible shipping damage within 24 hours does not limit or exclude any statutory consumer, warranty or conformity rights.

11. No Right of Withdrawal for Personalised Products

All ENEFSY products are made according to individual customer specifications or are clearly personalised.

Therefore, where the statutory exception for personalised or made-to-order goods applies, the statutory right of withdrawal does not apply.

Products cannot therefore be returned or exchanged simply because the customer has changed their mind.

This exclusion does not affect statutory rights relating to defective, damaged, incorrect or non-conforming goods.

Further information is available in our Returns & Refunds Policy.

12. Order Cancellation

Because production and personalisation may begin shortly after an order is accepted, please contact us immediately if you wish to cancel an order.

We will try to accommodate cancellation requests where reasonably possible.

Once production or personalisation has started, cancellation may no longer be possible, subject always to mandatory statutory rights.

13. Defective, Incorrect or Non-Conforming Products

Your statutory rights regarding defective or non-conforming goods remain unaffected.

If your product is defective, damaged, incorrect or does not correspond to the agreed specifications of your order, please contact us at info@enefsy.com.

Please provide your order number, a description of the issue and, where useful, photographs or other evidence.

Where required by applicable law, we will provide the appropriate statutory remedy, which may include repair, replacement, price reduction or refund depending on the circumstances and applicable legal requirements.

14. Intellectual Property

Unless otherwise stated, the content of the ENEFSY website, including our branding, product photographs, graphics, text, designs and other original content, is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit or otherwise use our protected content without our prior permission, except where permitted by law.

Intellectual property rights in customer-provided logos, graphics and other materials remain with their respective owners.

15. Product Appearance

We make reasonable efforts to display products accurately.

However, colours may appear slightly different depending on the customer’s screen, device settings, lighting and display technology.

Due to the nature of individually manufactured products and 3D printing, minor variations that do not materially affect the agreed appearance, functionality or quality of the product may occur.

Nothing in this section limits statutory rights relating to defective or non-conforming goods.

16. Liability

ENEFSY is liable without limitation where liability cannot lawfully be excluded or limited, including in cases of intent, gross negligence, injury to life, body or health and where mandatory statutory liability applies.

For other losses, liability is determined in accordance with applicable German law.

Nothing in these Terms excludes or restricts any liability or consumer right that cannot legally be excluded or restricted.

17. Shopify and Third-Party Services

Our online store is powered by Shopify.

However, contracts for the purchase of ENEFSY products are concluded between the customer and ENEFSY, not Shopify.

Certain services, including payment processing, shipping, analytics or other functionality, may be provided by third-party service providers.

Their respective terms or privacy policies may apply where appropriate.

18. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable data-protection law, including the General Data Protection Regulation (GDPR) where applicable.

Please refer to our Privacy Policy for information about how personal data is collected, processed and protected.

19. Governing Law

These Terms and contracts concluded through the ENEFSY online store are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Where the customer is a consumer residing in another country, this choice of law does not deprive the customer of mandatory consumer protections that apply under the law of their country of habitual residence.

Mandatory rules concerning jurisdiction and consumer protection remain unaffected.

20. Severability

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.

Mandatory statutory provisions apply in place of any invalid or unenforceable provision where required.

21. Changes to These Terms

We may update these Terms where reasonably necessary, for example to reflect changes in our business, services or applicable legal requirements.

The version applicable to an order is the version in effect at the time the relevant contract is concluded, unless applicable law requires otherwise.

22. Contact

If you have any questions regarding these Terms or an order, please contact:

Email: info@enefsy.com

VAT ID: DE463803426