Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with ENEFSY. As all of our products are personalised and made to order, please note that production time and shipping time are separate.

Order Processing & Production

All ENEFSY products are individually made and personalised according to the specifications provided with your order.

Orders require production and personalisation before they can be shipped.

Estimated production or processing times may be displayed on the relevant product page. Production times are estimates unless expressly stated otherwise.

Please ensure that all information provided for personalisation, including URLs, NFC destinations, QR codes, names, logos, text and other specifications, is correct when placing your order.

If additional information or clarification is required to complete your order, production may be delayed until we receive the necessary information from you.

Shipping Destinations

We currently ship from Germany to:

Germany
European Union countries available for delivery during checkout

Available shipping destinations may change from time to time.

If your country is available as a shipping destination during checkout, we currently offer delivery to that destination.

Shipping Costs

Shipping costs are calculated according to the shipping destination and selected shipping method.

The applicable shipping cost will always be displayed during checkout before you complete your purchase.

Where free shipping is offered above a certain order value, the applicable threshold will be displayed during checkout.

Estimated Delivery Times

Shipping or transit times displayed during checkout begin after your order has been produced, personalised and handed over to the shipping carrier.

Production time is not included in the carrier’s estimated shipping time.

All delivery dates and transit times are estimates unless expressly agreed otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, periods of high shipping volume, weather conditions or other transportation disruptions.

Your mandatory statutory rights regarding delivery remain unaffected.

Tracking

Where tracking is included with the selected shipping service, tracking information will be provided after your order has been shipped and the relevant tracking information becomes available.

Please note that tracking updates are provided by the shipping carrier and may not appear immediately after the shipment has been handed over.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check your shipping information carefully before submitting your order.

If you notice an error in your shipping address after placing an order, please contact us immediately at info@enefsy.com.

We will try to correct the address where reasonably possible. However, once an order has been handed over to the shipping carrier, we may no longer be able to change the delivery address.

Undeliverable or Returned Shipments

If a shipment is returned to us because the customer provided an incorrect or incomplete address, failed to collect the shipment, or delivery could not be completed for a reason attributable to the customer, we will contact the customer to arrange the next steps.

Where legally permitted, additional shipping costs incurred for resending the order may be charged to the customer.

This does not apply where the failed delivery was caused by ENEFSY, the shipping carrier or circumstances for which the customer is not responsible.

Lost Shipments

If your tracking information indicates an unusual delay or you believe your shipment may have been lost, please contact us at info@enefsy.com with your order number.

We will investigate the shipment with the relevant carrier where appropriate.

For consumer orders, statutory rules concerning the risk of loss during transportation remain unaffected.

Damaged Shipments

Please inspect your order promptly after delivery.

Visible shipping damage should be reported to us within 24 hours of delivery at info@enefsy.com.

Please include your order number and clear photographs of:

the damaged product,
the external shipping packaging,
the internal packaging, where applicable.

Please retain the original packaging until the matter has been resolved.

The request to report visible shipping damage within 24 hours does not limit or exclude any statutory consumer, warranty or conformity rights.

Customs and Import Charges

Orders shipped within the European Union generally do not require customs clearance between EU Member States.

If we offer delivery to destinations outside the European Union in the future, customs duties, import taxes or other charges may apply. Any applicable information will be provided where required by law.